Director of Client Services
Vicki brings over 20 years of experience on the client/project management side of the telecom industry. As Director of Client Services, Vicki is responsible for full service management of client relationships. Vicki’s depth of experience allows her to provide unparalleled customer service, including but not limited to supporting clients in implementation of post-install projects as well as end-to-end system issue resolution with our carrier partners. Vicki’s ability to foster successful relationships with clients and carrier partners alike ensures that any client issue receives the highest possible level of attention. Her experience, track record, and commitment to the client make her an invaluable member of the P2CM management team.
Prior to coming to P2CM, Vicki was a Premier Account Manager with Broadview Networks (BVN). During her time with BVN she served in a similar role managing the top accounts as well as any issue ridden accounts located in the Southern Region. Many of the customers Vicki managed were under her care for more than 10 years, a true statement to her commitment to client satisfaction.
Vicki earned her Bachelor’s Degree in Government and Politics and her Master’s Degree in Public Administration from George Mason University. She is heavily involved with youth sports within her community and devotes significant amounts of time there and with numerous charitable groups.